TEUmatic Driver
TEUmatic Driver app: privacy notice and support
Last updated: 15 November 2026
TEUmatic Driver is the mobile app for truck drivers of carriers that use TEUmatic. This notice explains what data the app processes, why, and for how long.
Who is responsible
The carrier you drive for (the TEUmatic customer) decides how driver data is used and is the data controller. Xaiver Holding OÜ (registry code 17620014, Estonia) provides TEUmatic and processes the data on the carrier’s behalf under a data processing agreement. Contact: [email protected].
Your account
You can’t create an account in the app. Your carrier adds you in TEUmatic with your name and mobile number and gives you a PIN code. The app uses your phone number and PIN only to sign you in. The PIN is stored only as a secure hash.
Location
While you have an active job, the app sends your precise location to your carrier’s dispatchers, so they can see where the truck is and stops are marked as reached automatically. So that this keeps working with the phone in your pocket, the app also uses location in the background during an active job. On Android you see a notification while this is on. When you have no active job or you sign out, the app doesn’t send your location.
Photos and documents
When you photograph container doors, CMRs or other documents, the pictures are added to the order in TEUmatic. To read container and trailer numbers from a photo automatically, the picture may be sent to our AI service provider Anthropic, which processes it on our behalf and doesn’t use it to train its models.
Other data
The app also sends job status updates, notes you enter, your app language and the technical data needed to run the service (app version, device type, error messages). The app has no advertising, analytics or tracking tools, and we never sell data.
Where data is kept and who receives it
Data is stored on servers in the European Union (Hetzner, Finland). It is shared only with your carrier, with the carrier’s customers to the extent a job needs it (for example, a customer sees a truck’s location only while their shipment is under way), and with the service providers we use to run TEUmatic: Hetzner (servers), Cloudflare (secure connection), Resend (email) and Anthropic (reading photos). Anthropic processes data in the United States under the EU standard contractual clauses.
How long we keep it
Detailed location history is kept for 30 days. After that only a thinned-out route is kept with the order. Photos and documents stay with the order for as long as the carrier needs them for transport and accounting records. When your carrier removes you as a driver, you can no longer sign in, and your data is deleted or anonymised under the carrier’s agreement.
Phone permissions
Camera: photos of containers and documents. Location: as described above. Notifications (Android): the notice shown while location sharing is on. You can turn these off at any time in your phone’s settings. The related features then stop working.
Your rights
You can ask for a copy of your data and have it corrected or deleted. Contact your carrier first, or write to [email protected] and we will help. You can also complain to the Estonian Data Protection Inspectorate (www.aki.ee) or the data protection authority in your country.
Help with the app
Can’t sign in? Ask your carrier’s dispatcher to check your phone number and PIN in TEUmatic. For anything else, write to [email protected]. Carriers who want to use TEUmatic can book a walkthrough on teumatic.com.